Delivery Information

Delivery dates are shown on each individual product page and at checkout. We aim for next working day delivery on orders placed before 3pm that are stocked in our main distribution centre. Orders placed after 3pm will aim to be delivered within two working days.

Delivery to some remote areas (e.g. Scottish Highland areas and Channel Islands) may be longer. Some items are now undeliverable to Northern Ireland due to Brexit. We do not ship internationally.

Delivery charges are calculated during the checkout process. All order values and delivery charges include VAT. Standard delivery charges apply to UK Mainland only. If you are a Silver, Gold, or Platinum member of our Tiered Pricing Programme, then you'll also enjoy free delivery on all your orders, including those under £25.

*Standard delivery charge and the Tiered Pricing Programme (TPP) Free Delivery are not applicable in locations: Highlands and Islands of Scotland (AB, FK, HS, IV, KA, KW, PA, PH, and ZE), Northern Ireland (BT), Isle of Man (IM), and Isles of Scilly (TR). For these areas, a delivery charge of £6.99 will apply.

Some products are sent direct from our supplier and are subject to longer lead times which vary depending upon product range. Delivery lead times are confirmed at the product page.

Most of our deliveries are dispatched via a contracted carrier who will require a valid signature from a person, aged 16 years or older, as proof of delivery. If there is nobody present at the time of delivery, a calling card will be left by the delivery person advising if a further attempt is to be made, or giving contact details of the carrier's local depot in order for you to make alternative arrangements. In residential delivery areas, this may be a Post Office.

If you have any questions or concerns regarding your order, please contact us by completing this form or call on 0800 3688 665.