Five stars because, I ordered 2 x 25kg bags but only one arrived. As opposed to most companies it was easy to find a telephone number for customer services and my call was virtually immediately answered by a very helpful young lady who after a consulting her screen, confirmed that two had been dispatched but one of them had gone missing on the way. She promised to phone me back when she had investigated and did so soon afterwards, telling me it was now on its way and would arrive the next day, which it did. So despite the delay both bags arrived earlier than promised on the acknowledgment of a Friday delivery, one on the Wednesday and the second on Thursday.